A major international IT firm has entered into a decade-long agreement with a city council in New Zealand’s South Island to revamp and manage its digital systems. The initiative is aimed at aligning with the local authority’s broader five-year vision for digital innovation and public service enhancement.

According to council representatives, the collaboration emerged following a thorough selection process. It is expected to serve as a key pillar in delivering the council’s roadmap for IT transformation, enhanced efficiency, and deeper public engagement.

The chosen technology provider brings with it substantial experience in designing digital frameworks for public institutions. Their responsibilities will include fortifying cybersecurity, managing cloud environments, streamlining service operations, and overseeing IT assets and networks.

A key element of the transformation will be the rollout of user-friendly tools and more responsive technical support for council employees. These improvements are intended to boost internal productivity while also delivering faster and more accessible digital services to the public.

In addition to modern infrastructure, the project will incorporate artificial intelligence and automation to handle repetitive workflows, minimise disruptions, and ensure round-the-clock virtual assistance.